1032 Space strives to ship your order within 2 business days. Orders placed on Friday will not ship until the following Monday. Express orders may not ship until the following business day. Occasionally, during peak periods, processing times may exceed 2 business days. You will receive a shipping confirmation with tracking info as soon as your order is dispatched.
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information. All U.S. orders are trackable via UPS or USPS Mail.
1032 Space is not responsible for any delays and/or damage caused in-transit by the delivery service or customs agencies.
Lower 48 States
· Ground Shipping (3-7 business days) $9.99 for orders under $200.00· Free Ground Shipping (3-7 business days) for orders over $200 or more· 2nd Day Air Shipping - Rate is calculated at checkout· Next Day Air Shipping - Rate is calculated at checkout
· Customers located in Oklahoma will be eligible to select free in store pickup.
Alaska, Hawaii, Puerto Rico, and other territories
· UPS 3 Day Select (3 - 7 business days) - Rate is calculated at checkout· 2nd Day Air Shipping (2 business days) - Rate is calculated at checkout· Next Day Air Shipping (1 business day) - Rate is calculated at checkout
Canada and Mexico (UPS)
· UPS Worldwide Saver - Rate is calculated at checkout· Free UPS Worldwide Saver on Orders Over $300.00
· UPS Worldwide Saver - Rate is calculated at checkout· Free UPS Worldwide Saver Shipping on orders over $500.00**
Items marked returned to sender, refused or sent back to us without a prior communication by phone or email
(email@example.com) will be issued store credit via electronic gift card minus a 15% restocking fee.
As we are a small boutique that offers exclusive items, unfortunately we do not offer refunds. Under certain circumstances, we do allow exchanges for store credit.
To initiate an exchange, you must log into your customer account. Click the profile icon in the store's navigation or click the "Returns Center" at the bottom of our home page. To be eligible for an exchange, your item must be unused, unaltered, unwashed and must also be in the original packaging.
Click here for an in depth How-To for submitting a return request.
To complete your exchange, we require a receipt or proof of purchase.
Once your return is received and inspected, you will be notified of the approval or rejection of your store credit refund.
We reserve the right to refuse any exchanges or reject items that do not respect our refund policy.
To be eligible for an exchange, your item must be unused, unaltered, unwashed and must also be in original packaging.
Please do not send your purchase back to the manufacturer.
You are able to exchange your item within 14 days of your purchase. If 14 days have gone by since your purchase, unfortunately we cannot offer you an exchange.
If you wish to exchange a product, please email us at firstname.lastname@example.org or call us at 1-405-600-7285 as soon as possible to reserve another size.
You must contact us prior to sending items back or it will be rejected. All shipping costs are to be paid by the customer.
· Gift Cards
· Items purchased more than 40% off the full retail price
· Socks, publications and apothecary items (fragrance/candles/grooming products/etc.)
If your exchange is approved, your store credit refund will be processed and you will be sent a digital gift card for the purchase amount minus the cost of the return label.
If you haven’t received your gift card code yet, please contact us at email@example.com or call us at 1-405-600-7285.
We will issue a return label for your exchange and the cost of the return label will be deducted from the total amount of your store credit. Shipping costs are non-refundable.
Depending on where you live, the time it make take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
If your exchange is approved, return your product(s) to:
1 NE 2nd St, Suite 210 Oklahoma City OK 73104, United States
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit refund to the gift giver and they will find out about your return.
We accept the following forms of payment: Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay and PayPal.
Once an order has been placed, we cannot make adjustments to size or color. If you have ordered the incorrect size/item please contact firstname.lastname@example.org as soon as possible.
Once you’re ready to check out, in your cart, you will find the section that reads “Order Notes”. This is where you will determine whether the item(s) is a gift.
Once an order is placed, it cannot be canceled. For further questions, please email email@example.com.
If you are missing a package, please reach out to firstname.lastname@example.org within 14 days of your delivery date. Lost/missing packages will be issued store credit equivalent to the value of their order. Original shipping is included.
Simply email email@example.com or contact us via phone at 1-405-600-7285 to receive the balance of your gift card.
We apologize for the discrepancy. Before contacting our Support team, we recommend checking if the item(s) you ordered were cancelled by 1032 Space. If you do have an item missing from your order, please contact us within 14 days of your order being delivered.
If the wrong item was shipped, please contact us within 14 days of your order being delivered. 1032 Space will provide a return label for you and try our best to accommodate.