What are the store's hours?
Tuesday - Friday: 12pm-6pm
Sunday & Monday: Closed
Where is the store located?
We are located in Downtown Oklahoma City directly across the street from the red shipping container building at the corner of NE 2nd & Oklahoma Ave in Deep Deuce. Always feel free to call us if you need more help.
There is ample free street parking located around the shop. The parking lot on the south side of 2nd St. is avaialble for paid parking with a QR code.
How do I know I'm ordering the right size/fit?
We provide size charts and descriptions of the fit on our product pages. If you are unsure or need more details on a specific item, please do not hesitate to contact our team at firstname.lastname@example.org.
Does 1032 Space offer gift cards?
We offer gift cards for purchase online and in-store. Redeemable online and in our shop. Shop them here.
Please note that gift cards purchased online will be digital and gift cards purchased in-store will be physical.
What payments do you accept?
We accept the following forms of payment: Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay and PayPal.
Can I cancel/edit my order?
Once an order has been placed, we cannot make adjustments to size or color. If you have ordered the incorrect size/item please contact email@example.com as soon as possible.
How do I send an order as a gift?
Once you’re ready to check out, in your cart, you will find the section that reads “Add a note to your order”. This is where you will determine whether the item(s) is a gift.
When will my order ship?
We strive to ship your order within 2 business days. Orders placed on Saturday will not ship until the following Tuesday. Express orders may not ship until the following business day. Occasionally, during peak periods, processing times may exceed 2 business days. You will receive a shipping confirmation with tracking info as soon as your order is dispatched.
How do I track my order?
Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information. All U.S. orders are trackable via UPS or USPS Mail.
1032 Space is not responsible for any delays and/or damage caused in-transit by the delivery service or customs agencies.
What shipping methods are available?
We offer Ground Shipping, Expedited Shipping, Overnight Shipping, International Shipping and Local Pickup. For a more detailed breakdown, including prices, click here.
Will I be charged Duties and Taxes?
International Custom Duties are not included in the shipping fee. International orders may be charged customs fees by the destination country's government and these are not included in 1032 Space's shipping fee.
1032 Space is not responsible for any additional taxes or duties the destination country imposes. Due to the customs process, delivery times are estimates and may take longer than stated.
Do I have to pay for the shipping costs when exchanging my item(s)?
We will issue a return label for your exchange and the cost of the return label will be deducted from the total amount of your store credit. Shipping costs are non-refundable.
I am missing an item or received the wrong item in my shipment. What do I do?
We apologize for the discrepancy. Before contacting our Support team, we recommend checking if the item(s) you ordered were cancelled by 1032 Space. If you do have an item missing from your order, please contact us within 14 days of your order being delivered.
If the wrong item was shipped, please contact us within 14 days of your order being delivered. 1032 Space will provide a return label for you and try our best to accommodate.
What do I do if my package is lost/stolen/missing?
1032 Space is not responsible for packages that are damaged or lost/stolen while in transit and in the hands of the selected delivery service or customs agencies.
Returns & Exchanges
Do you accept returns?
As we are a small boutique that offers exclusive items, we do not offer returns for refunds. Under certain circumstances, we do allow exchanges for store credit.
How do I set up an exchange?
To initiate an exchange, you must log into your customer account. Click the profile icon in the store's navigation or click "Start an exchange" button below.
Click here for an in depth How-To for submitting a return request.
Please note that we do require a receipt or proof of purchase.
To be eligible for an exchange, your item must be unused, unaltered, unwashed and must also be in the original packaging. We reserve the right to refuse any exchanges or reject items that do not respect our refund policy.
Please do not send your purchase back to the manufacturer.
You are able to exchange your item within 14 days of your purchase. If 14 days have gone by since your purchase, unfortunately we cannot offer you an exchange.
Can I exchange sizes?
Yes. Please note that this is dependent on our stock. If you wish to exchange an item's size, please email us at firstname.lastname@example.org or call us at 1-405-600-7285 as soon as possible to reserve another size.
You must contact us prior to sending items back or it will be rejected. All shipping costs are to be paid by the customer.
What items are not exchangeable/returnable?
· Gift Cards
· Items purchased more than 40% off the full retail price
· Socks, publications and apothecary items (fragrance/candles/grooming products/etc.)
When will I receive my store credit from my exchange?
If your exchange is approved, your store credit refund will be processed and you will be sent a digital gift card for the purchase amount minus the cost of the return label.
If you haven't received your gift card code yet, please contact us at email@example.com or call us at 1-405-600-7285.
What if I need to return an order that was gifted to me?
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit refund to the gift giver and they will find out about your return.
Get in touch
Have questions about your order, or a general enquiry?